Shipping Policy for CoutureCiteino

Effective Date: January 7, 2025

At CoutureCiteino, we strive to provide fast, reliable, and affordable shipping for all our customers. Below is an overview of our shipping process, including details about shipping rates, delivery times, and policies.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. Estimated delivery times depend on your location, the shipping method chosen, and any unforeseen delays. Please refer to the table below for estimated delivery times:

      • Standard Shipping (5-7 business days): Available for domestic orders.
      • Expedited Shipping (2-3 business days): Available for urgent deliveries.
      • Overnight Shipping: Available for certain locations and on specific orders. Additional fees may apply.

Note: Business days exclude weekends and public holidays.

2. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method and the delivery address. The rates are as follows:

      • Standard Shipping: $5.99 for orders under $50, free for orders over $50.
      • Expedited Shipping: Rates vary by location, typically between $10-$20.
      • Overnight Shipping: Rates vary depending on your location and order size.

All prices are in USD (United States Dollars).

3. Order Processing and Dispatch Time

      • Order Processing: Orders are typically processed within 1-2 business days from the time of purchase, excluding weekends and holidays.
      • Dispatch Time: Once processed, orders will be dispatched according to the selected shipping method.
      • Shipping Confirmation: You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Please ensure that your delivery address is accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

4. Shipping Locations

We currently only ship within the United States. We do not accept orders for international shipping at this time.

5. Tracking Your Order

After your order has been shipped, you will receive a tracking number. You can use this tracking number to check the status of your delivery. If you do not receive a tracking number or have trouble tracking your order, please contact us at:

6. Shipping Delays

While we strive to meet our estimated delivery times, there may be instances of delays due to factors outside of our control, such as weather conditions, natural disasters, carrier delays, or other unforeseen circumstances. In such cases, we will notify you of any significant delays.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue. In case of damaged items, we may ask you to provide pictures of the damaged packaging and product.

      • Lost Packages: If your tracking information shows that your package was delivered, but you have not received it, please check with neighbors or contact the carrier for assistance. CoutureCiteino is not responsible for packages marked as delivered but not received.

8. Shipping Address Changes

Once an order is shipped, the shipping address cannot be changed. Please make sure that the shipping address you provide is accurate before completing the order. If you need to change the address before shipment, contact us immediately at:

9. Customer Support

If you have any questions about shipping or need assistance with your order, please contact our customer service team:

Our team will be happy to assist you with any inquiries regarding shipping, tracking, or any issues related to your order.

Effective Date: January 7, 2025

By making a purchase on CoutureCiteino, you agree to the terms and conditions outlined in this Shipping Policy.