Sales Policy for CoutureCiteino

Effective Date: January 7, 2025

At CoutureCiteino, we are committed to providing you with high-quality music instruments and accessories while ensuring a smooth and seamless shopping experience. Please review our sales policy for detailed information about ordering, payment, pricing, and promotions.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we strive to maintain accurate stock levels, unexpected shortages may occur. If an item is out of stock, we will notify you and provide an estimated restock date, or suggest a similar product.
  • Pre-Orders: In the event that a product is not currently in stock but available for pre-order, we will clearly specify the expected shipping date on the product page.

2. Pricing

  • Prices: All prices listed on CoutureCiteino are in USD (United States Dollars). Prices may be subject to change at any time without prior notice due to factors like currency fluctuation or changes in supplier pricing.
  • Sales Tax: Sales tax will be applied based on your shipping address. The applicable sales tax will be calculated and displayed at checkout before you confirm your order.
  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or coupons. These promotions will have clear terms and conditions, including expiration dates. Discounts cannot be combined with other offers unless specifically stated.

3. Order Process

  • Placing an Order: To place an order, simply add items to your cart and proceed to checkout. You will be asked to provide your shipping address, select a payment method, and confirm your order details.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review this email for accuracy. If you do not receive this email, check your spam folder or contact our customer service.
  • Order Modifications: If you wish to modify or cancel your order, please contact us within 24 hours of placing the order. After 24 hours, your order may have already been processed and shipped, and modifications may no longer be possible.

4. Payment Methods

  • Accepted Payment Methods: We accept a variety of payment methods, including:
    • Credit Cards: Visa, MasterCard, American Express, Discover
    • Debit Cards
    • PayPal
    • Apple Pay (where available)
    • Google Pay (where available)
  • Payment Authorization: Payments will be processed immediately upon order placement. We reserve the right to cancel any order if we are unable to authorize payment.
  • Secure Payments: All payment transactions are securely processed through an encrypted payment gateway to protect your personal and financial information.

5. Shipping

  • Shipping Methods: We offer various shipping methods, including standard, expedited, and express shipping options. Shipping costs are calculated based on the delivery address and the size/weight of the items purchased.
  • Shipping Time: Delivery times will depend on your chosen shipping method and location. Shipping times are estimates, and we are not responsible for any delays caused by third-party carriers (e.g., USPS, UPS, FedEx).
  • International Shipping: We currently ship only to the United States and its territories. International orders are not accepted at this time.

6. Backordered or Delayed Items

  • Backorders: If an item is on backorder, we will notify you with an estimated delivery date. You may choose to either wait for the item or cancel the order for a full refund.
  • Shipping Delays: While we aim to process and ship your order as quickly as possible, there may be unforeseen delays (e.g., inclement weather, high order volume, or issues with the carrier). We will keep you informed of any significant delays and do our best to resolve them quickly.

7. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery. Please allow up to 24 hours for tracking information to update after shipment.

8. Return and Exchange Policy

  • Returns: We offer a 30-day return policy for unused and unopened products. If you wish to return an item, please refer to our Refund and Returns Policy for more details.
  • Exchanges: If you need to exchange an item, please contact us within 30 days of receiving your order. We will assist you in exchanging your product for a different size, color, or item based on availability.

9. Customer Service

  • Support Hours: Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST). We respond to emails within 1-2 business days.
  • Contact Information:

Thank you for choosing CoutureCiteino! We are committed to offering you the best products and service. If you have any questions about our sales policy or need assistance with your order, don’t hesitate to reach out to our customer support team. We’re here to help!