Refund and Returns Policy for CoutureCiteino

Effective Date: January 7, 2025

At CoutureCiteino, we strive to provide the highest quality products and the best shopping experience for our customers. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please read our refund and return policy carefully.

1. General Return Policy

  • Timeframe: You have 30 days from the date of purchase to request a return or exchange.
  • Condition: All items must be returned in original condition, unused, and with all tags and packaging intact. If the item is damaged, soiled, or used, we reserve the right to reject the return.
  • Non-Returnable Items: Certain items cannot be returned due to hygiene or safety reasons, including but not limited to, opened cosmetics, skincare products, and intimate accessories.
  • Return Process: To initiate a return, please contact our customer support team at info@coutureciteino.com with your order number and details of the product you wish to return. We will guide you through the process.

2. Refund Policy

  • Refund Method: Once we receive your returned item, we will process your refund to the original payment method. Refunds will be issued within 7-10 business days after the return is received and inspected.
  • Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or damaged goods).
  • Partial Refunds: If the returned item is not in its original condition or is missing parts, we may issue a partial refund or reject the return.

3. Exchanges

  • Exchange Process: If you would like to exchange an item for a different size, color, or product, please contact us at info@coutureciteino.com. We will assist you in arranging an exchange.
  • Eligibility: Exchange requests must be made within 30 days from the date of purchase and the item must be in its original condition.

4. Damaged or Defective Products

  • Inspection Upon Arrival: Please inspect your order immediately upon receipt. If you receive a damaged or defective product, please contact us within 7 days of receiving the product.
  • Return Shipping for Damaged Goods: If the item is defective or damaged during shipping, we will cover the return shipping costs and issue a full refund or send a replacement.
  • Photos Required: To process the return of a damaged item, please provide clear photos of the damage or defect along with your return request.

5. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at info@coutureciteino.com with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number and the return address.
  3. Pack the Item: Carefully pack the item(s) you wish to return in the original packaging, ensuring the product is in resalable condition.
  4. Ship the Item: Use a traceable shipping method (e.g., USPS, UPS, or FedEx) to return the item. We recommend purchasing insurance for high-value items.

6. Refund Processing

  • Refund Timeframe: Once your return is received and processed, refunds are typically issued within 7-10 business days to your original payment method. Please note that it may take additional time for your financial institution to post the refund.
  • Transaction Fees: Please be aware that some payment processors (e.g., credit card companies) may charge transaction fees, and these fees are non-refundable.

7. Customer Support

If you have any questions or need assistance with your return, please reach out to our customer support team. We are here to help!

Thank you for shopping with CoutureCiteino. We value your business and aim to provide you with the best products and customer service possible.